In this course, Deb and Ruth reflect on their personal experiences with feedback, discussing its importance and the challenges of delivering it effectively. Deb answers several of Ruth’s questions, including 'Is the skill of feedback only relevant for senior members of an organisation?' and 'What to do if feedback is negatively received?'. Additionally, she delves into the theory of feedback, providing a brief explanation of Radical Candor and techniques for receiving feedback, along with top tips to keep in mind. The course also includes activities that require you to pause the video, reflect on your own experiences, and apply the techniques discussed.

In this course, Deb and Jake explore the power of contracting to enhance communication, clarity, and accountability in the workplace. Learn how to actively engage in both formal and informal contracting, setting clear expectations with colleagues and managers. Deb explains collaborative and non-collaborative approaches, providing practical strategies for building mutual understanding and addressing potential challenges upfront. You'll discover how contracting can foster a more productive team, ensure diverse needs are met, and keep projects on track. By mastering the art of contracting you’ll gain the tools to navigate workplace dynamics with confidence and clarity.